Services: Concierge Service as Compliment to After-Care

In 2012, Fonthill took an unprecedented step beyond the traditional case management, beyond after-care and beyond educational consulting model to meet the complex needs of our client families around the country. After gathering feedback from professionals, clients and colleagues, Fonthill’s launched an exclusive Concierge Service as part of our Case Management package. Here is a list of our updated current offerings which is still a work in progress. We’d love your feedback on what you think is missing and what your experience has been with services like this.

Coordinating Safety/Security Measures: Scheduling and overseeing alarm installation, security company/consultation for home or travel

Obtaining Tickets: Concerts, special events and sporting events

Coordinating Transportation Services: Planning all aspects of travel to and from home, school or work

Travel and Vacation Planning: Planning all aspects of recreational travel and vacation planning

Restaurant Recommendations and Reservations: Providing specific recommendations and reservations

Pet Services: In-home pet care during school, work or anytime support is required

Personalized Shopping and Delivery: Extra set of hands or full pick up and delivery from grocery stores, local mall or delivery center like UPS or USPS

Dry Cleaning Pick-up and Delivery: One item or Ten, we’ll drop off and pick up at the dry cleaner of your choice or ours if requested

Modified House Sitting: Waiting for repair person to show? Waiting for a delivery? We’ll be there when you can not

Gift Pick Up or Return: Finding the perfect gift at the last minute or returning something to the store

Meal Delivery: Hate the idea of some random pizza delivery person? We’ll go and pick up any meal for you

Bill Paying: We will help set up or drop off payments for any bill

Auto Care: We will schedule the maintenance, drop it off and pick it up

Home Organization and Cleaning: No time for cleaning? We will coordinate with dependable cleaning service to keep your place beautiful

Prescription Pick Up: Discrete medication pick-up for both over the counter and prescription

Repair and Service Calls: Not sure who to call when something goes wrong? We’ll set up any home repairs

Sick Care: Any errands that you need while you are sick in bed

Personal Chef: Take-out got you down? No time or interest in cooking? We’ll bring in a personal chef for healthy, quality meals

Landscaping: We will set up landscape services and ensure regular service to keep your yard looking lovely, leaf removal in the Fall, snow/Ice removal in the Winter

Charter a Private Jet, Yachts or Helicopter: Want a special travel experience? We’ll charter a private jet, yacht or helicopter

Fashion and Stylist Consultant: When you need help finding your style we’ll call in the expert stylists for fashion, make-up and professional identity

Tee Time: We’ll set up tee time for you and friends at the local course and make sure everything is set for a great day on the links

Moving Assistance: We’ll pack/unpack your boxes and put it all away before you step foot in your new home

We’ve had fantastic response to these additional services which allow parents to feel confident their adult children stepping down from treatment into a transition program or independent apartment or dorm room is completed supported. From a clinical perspective, our concierge service started some interesting discussions among therapists and counselors about where the lines are and how we define ‘comprehensive care’ within the substance abuse, mental health and behavioral health world.